COVID – 19

OUR LATEST UPDATES

 

 

March 31st 2020

During these uncertain and unprecedented times our thoughts are with all have been affected by the outbreak of coronavirus in the UK. I think most people have an anxious feeling about what the future holds and in reality, no one really knows or when our lives will return to normality. During the outbreak QT has followed guidelines and taken each day as it comes, providing the same QT service to our customers through this difficult time. At each stage we have taken what we believe to be the best course on action for our team and our customers, as these are our number one priority.
To help curb the spread of Covid-19 on 23rd March the government ordered a UK wide lock down where all unnecessary travel should be avoided. During the lock down there will be essential travel, the now vital shopping trip, collect medicines and key workers fulfilling vital roles at this desperate time. QT has remained fully open at both sites to complete essential work on cars for our customers and key workers. Reliable transport has become more vital now than ever before to safely make the essential journeys during the UK lockdown.
With the QT team, our customers, everyone’s families and loved ones in our thoughts we have decided to temporarily restrict access to both Quattro Tech sites. Although our locations will be physical closed the QT team did not want to add any further stress into anyone’s daily life should you encounter an issue. The QT team have decided collectively that we should be repaying the years of customer loyalty by being available if you need us. A small team will be on hand to answer your calls from home to offer advice, support or if needed arrange a physical appointment at one of our locations, your transport is essential, and we are here to help.
If you do require a physical appointment, we ask that you follow government guidelines on social distancing, for customers in a more vulnerable category we can complete a collection and delivery should you wish. The QT team will follow processes to reduce transfer risk while you are with us and while your car is in care.
Although this may not be the time to be considering changing your car for some the need will be unavoidable, should you need to source a replacement car in these uncertain times, QT Cars will be able to assist having completed contactless purchasing experiences and handover process.
Given the fluid nature of this situation and uncertainty over the extent and length of the impact, we are keeping the situation under constant review. For our latest updates see https://quattro-tech.co.uk/qt-covid-19-updates/ or follow us on social media.
These are unprecedented times for all around the world, all governments are taking major actions to mitigate impact. QT has been built on customer service and that remains by being available for our customers in the most difficult of times.

Please take care of yourselves and loved ones, stay in, take precautions and we will get through this together.
Thank you from all at QT
St Ives 01480 464869, info.stives@quattro-tech.co.uk
Peterborough 01733 902592, info.peterborough@quattro-tech.co.uk
QT Cars 01480 270460, chm@quattro-tech.co.uk

March 27th 2020

During these uncertain and unprecedented times QT’s thoughts are with those who have been directly affected by the outbreak of Coronavirus, those who have lost loved ones, having to isolate or unable to return home from a foreign country. Our thoughts are also with everyone worldwide who has that anxious feeling about what the future holds, in reality no one really knows but at QT we believe in taking each day as it comes and making the absolute best of the situation.

Following our previous social post, QT continue to follow government guidelines and sensible precautions to keep the QT team and QT customers safe while continuing to operate, you can read about these measures here.  This situation is very fluid and changes daily, almost hourly and any decisions that are made will take into account our team and our customers at the forefront.

QT had looked at plans to significantly reduce down due to Covid-19, the effect on the QT team and QT business would have been really felt but the hard decision was going to be taken until Covid-19 had passed. Our thinking changed completely on Tuesday evening when a loyal QT customer came into our St Ives business flustered and panicking as their car had started to loose drive. The QT Technician very quickly diagnosed a failing clutch causing massive clutch slip and lack of drive through to the wheels. The customer is an A&E doctor. Given the current pressures on the NHS and the fantastic work they are doing the customers need for their car to be working was extreme. QT replaced the clutch and flywheel and the car was back on the road and returned within 24 hours. I am sure many other businesses would have done the same up and down the country, but that isn’t the point, if we had been closed the customer’s panic and problem would have continued.

To help curb the spread of Covid-19 all unnecessary travel should be avoided, that makes the traveling that is being undertaken essential. If anyone calls QT we want to be open ‘as usual’ to alleviate any issue that could arise, we don’t want to add to anyone’s anxiety or concerns by not being here when called upon. The people of the UK have enough to be concerned about with the virus itself, the hysteria of panic buying, job stability, home schooling our children, safety of our elderly and vulnerable loved ones. People will still need their transport to be working and in good order, so QT will remain open, not ‘as usual’ as ‘usual’ is an unknown state at this time, but we will be here to help when anyone contacts QT.

All please stay safe and follow guidelines being issued.

QT

March 16th 2020

QT’s thoughts are with those who have been directly affected by the outbreak of Coronavirus and have lost loved ones prematurely, QT will be following government guidelines and sensible precautions to keep the QT team and QT customers safe while continuing to operate.

We want to reassure all that QT are taking measures to protect our staff and customers from the spread of this disease, all QT premises have been cleaned and sanitised, cleaning will continue frequently throughout each day as per our normal cleaning programme.

On occasions our reception areas can be busy especially at peak times, early morning and late afternoon, please be assured your interaction will be dealt with efficiently and effectively limiting interaction. Our staff will clean your keys on arrival, wipe down the steering wheel, steering column controls, gearstick and hand brake when entering/leaving your car, in addition to wearing protective gloves which will be changed after every job.

For all waiting customers the team will respect your personal space at all times and our waiting customer slots will be reduced to limit the number of customers in our waiting areas, our loan cars will be wiped down internally after each customer loan in an effort to mitigate the potential of the virus transfer.

If a customer still has concerns about visiting QT and falls into a high risk category then QT will collect your car, take payment electronically and return your car, without physical interaction, keys can be left outside and we will post the keys back on our return. Other collections will be cancelled or postponed to ensure QT are able to service those at higher risk.

Our suppliers are reporting limited or no disruption to the supply chain, we have stocks of consumables and fast moving parts to enable QT to run the business as usual and continue to provide a fantastic service.

Thanks for your understanding during these challenging times as a small independent businesses all at QT really appreciate (and need) your support.