When you have a problem with your vehicle, we recognise it can often be a worrying time for several different reasons. Your first thoughts are often, is my vehicle safe or oh no! how much will it cost? What if the repair work doesn’t fix it and I’m left out of pocket?
Well at QT, we like to make the diagnosis procedure as simple, and as worry free as possible, our aim is to ultimately ensure we keep you, the customer, in control. We will not take guesses, we will not change parts without consent and we definitely won’t be surprising you with an unexpected bill when you come to collect your vehicle. You will be kept updated and informed; the decision of whether we carry on with further diagnosis (if required) or perform the repairs, or whether you don’t want to proceed any further will be ultimately be kept with you. QT like to keep you in full control of the welfare of your vehicle.
Diagnostics, how do we do that?
Well using our expertly trained technicians with over 90 years combined VW Audi Group experience, mixed with a workshop equipped the very latest in V.A.G specific diagnostic hardware, including VAG com & ODIS, the result is a second to none diagnostic evaluation, with a forward plan of what to do with every vehicle.
An initial diagnostic evaluation costs £64.80 inc VAT, which covers reasonable workshop labour time, roughly an hour or so, to test, and establish a vehicle fault. Very rarely it is not always possible to diagnose a vehicle within reasonable time, at which point you would always be called, in order to establish how much more time is needed, and what is hoped to be achieved within that time. This keeps you in control of how much you are spending on your vehicle, without surprises. Once the problem is established, we will then call with a cost of repair, and you can be sure your vehicle is in the right hands, to be back up and running, with minimal disruption, and no surprise bills. That, is the QT way!!